Return Policy

We follow an easy return policy. we do not accept any returns. This policy will be applicable only if the products are damaged, defective, or if incorrect products have been delivered. To avail of the return offer, you can contact us at our mentioned phone number or write to us by mail.

 

Important:  If your online order arrives damaged or defective, please contact us within 2 Business Days with an UNBOXING VIDEO (mandatory)

at  contact@tridevcandles.com or call +91 7203945878   Monday to Friday, 10 AM – 5 PM.

Please provide the following details for return processing:

• Customer Name:
• Email:
• Contact Number:
• Order Number:
• Reason for Return:
  Returns that do not meet the above criteria or are returned without an RMA# may be returned to the customer or destroyed upon request.

 

Refund Policy

Refunds are subject to approval upon receiving the returned product.

• Refunds will be processed to the original payment source. Customers must provide bank details for processing.
• A small fee of 2.5% (payment gateway fees) will be deducted from all refunds.
• For failed online transactions, refunds are automatically processed to the source account and may take up to 7 working days (please note: we do not hold this amount).

If you do not receive a refund within 7 working days, kindly contact your bank for more details. Some transactions may take time to be processed. If you still face any hassle after contacting your bank, write to us contact@tridevcandles.com

 

Order Cancellation Policy

TRIDEV CORPORATION reserves the right to refuse or cancel any order at our discretion. Reasons may include, but are not limited to, limitations on available quantities, inaccuracies in product or pricing information, or defects in product quality. Additional verification or information may be required before accepting certain orders.

 

Orders Once Placed Cannot be Cancelled