Privacy Policy

This Privacy Policy describes how tridevcandles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact Information

If you have additional questions, need more information about our privacy practices, or wish to make a complaint, please contact us by email at contact@tridevcandles.com

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any information that identifies an individual. See below for details on what Personal Information we collect and why.

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize performance.
  • Source of collection: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.
  • Personal Information collected: Browser version, IP address, time zone, cookie data, products viewed, search terms, and Site interaction details.

Order Information

  • Purpose of collection: To provide products or services, process payments, arrange shipping, and send invoices and order confirmations. Additionally, to communicate with you, screen for potential fraud, and, if consented, send marketing information.
  • Source of collection: Collected from you during the checkout process.
  • Disclosure for business purposes: Shared with woocommerce(wordpress) and other service providers such as shipping, payment gateways, and fulfillment partners.
  • Personal Information collected: Name, billing address, shipping address, payment details (credit card info), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you when you contact us for assistance.
  • Disclosure for business purposes: Shared with relevant service providers.
  • Personal Information collected: Includes details shared via customer service inquiries.

 

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided Personal Information, please contact us to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to provide services and fulfill our contracts with you. For example:

  • WooCommerce: Our store platform. More details on how WooCommerce uses your Personal Information can be found here: WooCommerce Privacy Policy.
  • Compliance: We may share Personal Information to comply with laws, regulations, subpoenas, search warrants, or to protect our rights.

 

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications. For example:

For more options, visit the Digital Advertising Alliance Opt-Out Portal.

 

Using Personal Information

We use your Personal Information to provide services, process payments, fulfill orders, and communicate product updates.

 

Cookies

We use cookies to improve your experience on the Site. Cookies help the website remember your preferences, login details, and provide analytics on Site performance.

Most browsers automatically accept cookies, but you can modify your browser settings to block or manage them. Removing cookies may affect your user experience.

 

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

 

Complaints

If you have concerns about our privacy practices, please contact us at contact@tridevcandles.com